Frequently Asked Questions


Registering | Donating | Joining/Starting a Team | My Fundraising Page/My Strider Central | Event Day Questions

Registering

Q. What is the difference between donating and registering?
A. A donation is a financial contribution to PurpleStride. Donations are made to the fundraising pages of individual participants, teams, or to the event as a whole. Donations do not sign the donor up to participate on event day, and donors do not receive log in information or access to an online fundraising page. Click here to donate.

A registration is a fee that signs the registrant up to participate in PurpleStride on event day. Your registration fee will go toward your fundraising total. Registrants receive log in information and access to an online Participant Center (“My Strider Central”) from which they can manage their personal fundraising page, send fundraising emails, and more. Click here to register.

Q. How do I register for an event?

A. Simply click the "Register" button and you will be taken to an online registration form. You will be asked to set up an online account with a unique login. Once you have registered, you will receive your own free webpage to customize with a photo or video and your story. Through this webpage you can collect donations, send emails to your friends and family, and track your progress. If you are a team captain, you can also set up a page for your team.

Q. I’ve participated in PurpleStride before. Can I use the same log in information?
A. Yes! If you have participated in a PurpleStride before, you can use your same login information to register! When the registration form asks if you are a New or Returning User, enter your past login information in the “Returning User” section. If you do not remember your username or password, click on the “Email me my login information” link at the bottom of that section, and enter the email address you used to register in previous years.

If you have trouble retrieving your past information, please contact Customer Service at events@pancan.org or 877-272-6226.

Q. How do I know I'm registered?
A. Once you hit the "Submit" button at the bottom of the registration form, you should see a confirmation screen. You will also receive a confirmation email. If you do not receive this email, please try logging in with the username and password you created. If you are unable to log in successfully, then your registration was not complete and you will have to start from the beginning. For assistance or if you make a mistake, please contact Customer Service at events@pancan.org or 877-272-6226.

Q. How do I register my family?
A. Once you have completed your registration information, you will have an option to register a family member by selecting “Register Family Member” next to the “Submit” button. Register each person who is planning to attend, including children. This ensures each individual will receive a personal page. Each registrant receives his/her own login information and fundraising page. For this reason, it is important that each registrant use a unique email address, if possible. For more information, please contact Customer Service at events@pancan.org or 877-272-6226.

Q. Can I register at the event?
A. You can, but we strongly encourage you to register online to avoid long lines on event day and to guarantee you get an event T-shirt. Event registration prices increase on event day.

Q. I've already registered. I'd like to register friends and family, but it says I can't because I'm already signed up. What do I do?
A. This error usually happens because you are trying to register new participants while you are currently logged in to the site. If you see your name on the top of the website (above the “More Info” button), click “logout.” You should then be able to register your friends and family. If you continue to get a message that you're already registered, it is likely your computer has saved your login information and is automatically logging you back in. Try deleting the history, cookies and offline content in your internet browser program. Then close your browser program down entirely, and re-open. If you still run into problems, please contact Customer Service at events@pancan.org or 877-272-6226.

Q. I accidentally donated instead of registering. Can I just switch my donation to a registration?
A. Unfortunately, we cannot transfer donations over to registrations or vice versa. This is a system limitation as well as a financial security issue. Please contact Customer Service at events@pancan.org or 877-272-6226.

Q. I already registered, but I signed up as the wrong registration type. Can I change my registration?
A. If you would like to change your registration type, please contact Customer Service at events@pancan.org or 877-272-6226. We are able to accommodate these changes up until the online registration deadline.

Q. If we register as a team, may individuals of our team participate as either timed or untimed?
A: Yes! Each team member can choose to register as any registration type. *Not every PurpleStride has a timed component. Please see the Registration Information on the Event Info page for more details.

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Donating

Q. What is the difference between donating and registering?
A. A donation is a financial contribution to PurpleStride. Donations are made to the fundraising pages of individual participants, teams, or to the event as a whole. Donations do not sign the donor up to participate on event day, and donors do not receive log in information or access to an online fundraising page. Click here to donate.

A registration is a fee that signs the registrant up to participate in PurpleStride on event day. Your registration fee will go toward your fundraising total. Registrants receive log in information and access to an online Participant Center (“My Strider Central”) from which they can manage their personal fundraising page, send fundraising emails, and more. Click here to register.

Q. Can I donate by phone or by mail?
A. To make a donation by phone, call (877) 272-6226. If you would prefer to send a check by mail, click here (PDF) to download a donation form. Please indicate the name of the event you are donating to, as well as the name of the team or individual, if applicable. When donating by mail, please be aware there may be a delay of a few weeks before the donation is reflected on the personal or team page to which you donated. This is due to mailing time as well as gift processing time.

Q. Can I donate to a participant without registering? A. Yes! Click the Donate button, and then type in the first name or last name of the participant exactly how it is spelled, or search by their team name. If you cannot locate a participant or team, please contact Customer Service at events@pancan.org or 877-272-6226.

Once you submit your donation, you will receive an email within 30 minutes confirming your transaction; this can be printed out for tax purposes. Please allow 24 hours for online donations to be processed and reflected on the participant's website. Donations are tax-deductible and our 501(c)(3) (tax ID) number is 33-0841281.

Q. I accidentally donated instead of registering. Can I just switch my donation to a registration?
A. Unfortunately, we cannot transfer donations over to registrations or vice versa. This is a system limitation as well as a financial security issue. Please contact Customer Service at events@pancan.org or 877-272-6226 for more information.

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Joining/Starting a Team

Q. I signed up as an individual, but now I want to start a team. How do I do this?
Please contact Customer Service at events@pancan.org or 877-272-6226 and they can help you get your team set up.

Q. I signed up as an individual but wanted to join my friend's team. Can I change my registration?
A. Yes! Please log in to your My Strider Central from the event page (Sign In button is located at the top of the page) and once you're logged in, select “Change Team Membership” from the right hand sidebar. Select “Join a Team” and search for a team in the section below. Once you find the team you wish to join, select “Join Team >,” and then click “Confirm Team Membership.”

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My Fundraising Page/My Strider Central

Q. What is a fundraising page?
A. Your fundraising page allows you to upload a photo and story to explain to friends and family why you are participating and supporting the fight against pancreatic cancer. You can also see who's donated and send thank-you emails. For instructions on setting up your personal page, you can check out our helpful How-To for personalizing your page.

Q. Can I upload a photo?
A. You may upload images in .gif, .jpg or .png format, and files can be no larger than 6 megapixels or 150KB. Need more help? More information on how to upload photos can be found in our How-To Personalize Your Fundraising Page document.

Q. Can I upload a video?
A. You may embed a YouTube video on your page. Need more help? More information on how to embed a YouTube video on your page can be found in our How-To Personalize Your Fundraising Page document.

Q. How can I see who has donated to me?
A. Anyone can see who has donated publicly to you by visiting your personal page. But to see all donors and thank them, from the event page, select “Sign in” at the top of the page and log in with your username and password. Select your event and once you enter My Strider Central you can go to the “Progress” tab to view a list of all donations to your page.

Q. Why aren't some of my donors showing up in the "Honor Roll" scroll window?
A. Donors can choose not to display their name (selecting Anonymous) or the amount of their contribution. They will still be acknowledged for their donation via email, and you will get credit for their donation. Although this individual will remain anonymous to the public, you can view their information by logging in to your My Strider Central account, and reviewing your donors.

Q. Why is a donor showing up on my team page “Honor Roll”, but I do not see them on my personal page “Honor Roll”?
A. A donor can choose whether they are making their donation toward a team or a specific person on a team. Donations made to all personal pages will automatically go towards the overall team goal but general team donations will not reflect on any team member’s personal pages.

Q. How do I send emails through my webpage?
A. Once you log in to My Strider Central, select “Send Email” on the right hand sidebar and follow the instructions to send emails to family and friends asking for their support. We’ve created a helpful How-To for sending emails from My Strider Central to help you get started. You can also upload your address book. For more information on adding your contacts check out our How-To Add Contacts to My Strider Central document.

Q. I forgot my password. How do I get a new one?
A. From the event's main page, select “Sign in” at the top of the page, then scroll down to "Forgot your Username or Password?" and enter the email address you used to register. Don't forget, your username and password are case sensitive. Your username and password will be sent to the email address you used to register. If you don't receive this, please contact Customer Service at events@pancan.org or 877-272-6226.

How do I post my fundraising page to my Facebook and Twitter?
A. Please visit our Fundraising Tools for help with fundraising via social media.

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Event Day Questions

Q. Can I pick up my T-shirt before event day?
A. Yes! Most PurpleStride events host a pre-event day packet pick-up. More information will be posted on the website in the Event Information section as it is available.

Q. Can I register at packet pickup? A. Yes! If PurpleStride hosts a packet pick-up, you can register there! More information will be posted on the website in the Event Information section as it is available.

Q. What if the weather forecast says it is going to rain on event day?
A. PurpleStride is a rain-or-shine event. If severe weather is anticipated, please check the event website for last-minute updates. If the event will be canceled due to dangerous weather, we will send an email on the morning of the event to all pre-registered participants.

Q. Can I bring a stroller with me to do the run/walk?
A. Yes! Strollers are more than welcome at PurpleStride!

Q. Can I bring my pet with me to do the run/walk?
A. We all love animals, but unfortunately, for safety and liability reasons, pets are not allowed at PurpleStride events.

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